UX Self-Service Design Basics

Self-Service Design Matters “You may not have heard of service design yet, but I’d argue that it’s the most important design sub-specialty in the business world today.   Service designers create intangible experiences: the series of interactions that you have as you book a flight, pay a bill, get a driver’s license, or go to the doctor…service design is critical to customer experience.”  Forrester Research’s Kerry Bodine in her Customer Experience Day ... Read More >

September UX News: The User Experience of Wearables

UX of Wearable Devices There’s been a significant uptick in the launch and use of “wearable devices” over the last few months, especially as Apple introduced its new smart watch.  This month’s news round-up showcases articles that consider the user experience of wearables.  Did the Apple smart watch fall short of expectations?  If so, why?   The fashion industry thinks that Apple takes the wrong approach by  taking traditional tech functions and applying them ... Read More >

August UX News Round-Up: Mobile Usability and the User Expereince

In this month’s UX news round-up, mobile usability is front and center. It’s clear that mobile usability is a business imperative for websites and applications. Getting it right is a challenge for application developers since the data shows that most mobile apps are not embraced, and sadly - often discarded because of a poor user experience.  So what are the secrets to delivering a successful mobile app for consumers or the enterprise?  Read on as we learn ... Read More >

Part 2: The Marriage of UCD and Agile Development – Tips for Success

Picking up where we left off last week, we continue our exploration of how to successfully marry UCD and Agile processes within the same development environment.   The previous post covered the first 3 of 7 Tips for Success which focused on the important role collaboration plays, from building the right team through every phase of a project.  Today we’ll talk about how experimentation, rhythm, focus and quality come into play. Tip 4:  Encourage ... Read More >

Is the marriage of UCD with an Agile development process possible?

UCD with Agile Development Process is Possible! The Agile methodology has taken the software development world by storm over the last two decades, and with good reason.  The focus on iterative and incremental development, cross-functional teams, and working software over laborious documentation fits well with our need to respond rapidly to an ever-changing technological landscape.  However, the move to Agile has left many product owners, development teams, and ... Read More >

July UX News Roundup: Importance of User Research

Importance of User Research This month we travel from Silicon Valley to Africa and Asia to learn that providing a great user experience is a global priority, or should be.  Obtaining insights from users in the early stages of design ensures that, and a great user experience makes for a successful launch.  We know you’ve heard this before - it’s important and bears repeating – so here’s what Entrepreneur, IT Web Africa and Expedia have to say about user ... Read More >

CHI 2014: Scott Jenson Talks About the Internet of Things

Scott Jenson Closes CHI 2014 Conference This is the second blog post about CHI 2014 keynote presentations in Toronto. The ACM CHI Conference on Human Factors in Computing Systems is the premier international conference of Human-Computer Interaction.Google's Scott Jenson gave the closing keynote on The Internet of Things, or IoT.  Jenson argues that the IoT will engender a revolution in UX design, because the IoT changes everything about how we interact ... Read More >

June UX News Roundup: The Importance of Customer Experience

Highlight Customer Experience An optimized customer experience can be the difference between a product or application’s success or failure in the marketplace.  These news articles from the business press reinforce what we know to be true: listening to the “voice of the customer” is a powerful effort.  It helps customers accomplish their goals quickly and easily and helps increase customer satisfaction, in turn generating positive business outcomes for the ... Read More >

CHI 2014: Margaret Atwood talks robots!

This is the first in a series of blog entries about CHI 2014 that recently took place in Toronto.   The ACM CHI Conference on Human Factors in Computing Systems is the premier international conference of Human-Computer Interaction. On science fiction, comic books, fantasy, and their ability to drive innovation “Margaret Atwood is a giant of modern literature who refuses to rest on her laurels (CHI 2014 website)” Her “speculative fiction” books, such as The ... Read More >

When to prototype, when to wireframe?

Prototype vs. Wireframe There is a lingering meme that design projects should skip the wireframe step and go right to prototyping. A good example of this position is Wireframing is out, prototyping is in: here’s why, by Joseph Lawrence. From my experience... I have come to the realization that interactive prototyping is not always the correct deliverable for a design project, and so the question becomes when to prototype, when to wireframe?Consider an ... Read More >