The User Experience of Online Payments: UX in the News

As we head into the holiday shopping season, this month’s news roundup post looks at the user experience of online payments and ecommerce platforms. How easy is it to shop online? What are the pros and cons of digital currencies, “mobile wallets,” along with the security implications that come with these disruptive modes of payment?  The following stories highlight the transformation taking place with electronic commerce transactions. Forbes: Could Digital ... Read More >

UX in the News: Encouraging Web Accessibility Design

Importance of Web Accessibility Collected here are the highlights from TecEd’s monthly post of can’t-miss UX news from the business press. This month our articles showcase the importance of web accessibility design. In the work we do, the goal of designing a website or software for web accessibility is to enable all users, regardless of impairment or disability, to access and use it. Web accessibility and usability complement each other, however most ... Read More >

UX Self-Service Design Basics

Self-Service Design Matters “You may not have heard of service design yet, but I’d argue that it’s the most important design sub-specialty in the business world today.   Service designers create intangible experiences: the series of interactions that you have as you book a flight, pay a bill, get a driver’s license, or go to the doctor…service design is critical to customer experience.”  Forrester Research’s Kerry Bodine in her Customer Experience Day ... Read More >

September UX News: The User Experience of Wearables

UX of Wearable Devices There’s been a significant uptick in the launch and use of “wearable devices” over the last few months, especially as Apple introduced its new smart watch.  This month’s news round-up showcases articles that consider the user experience of wearables.  Did the Apple smart watch fall short of expectations?  If so, why?   The fashion industry thinks that Apple takes the wrong approach by  taking traditional tech functions and applying them ... Read More >

August UX News Round-Up: Mobile Usability and the User Expereince

In this month’s UX news round-up, mobile usability is front and center. It’s clear that mobile usability is a business imperative for websites and applications. Getting it right is a challenge for application developers since the data shows that most mobile apps are not embraced, and sadly - often discarded because of a poor user experience.  So what are the secrets to delivering a successful mobile app for consumers or the enterprise?  Read on as we learn ... Read More >

Part 2: The Marriage of UCD and Agile Development – Tips for Success

Picking up where we left off last week, we continue our exploration of how to successfully marry UCD and Agile processes within the same development environment.   The previous post covered the first 3 of 7 Tips for Success which focused on the important role collaboration plays, from building the right team through every phase of a project.  Today we’ll talk about how experimentation, rhythm, focus and quality come into play. Tip 4:  Encourage ... Read More >

Is the marriage of UCD with an Agile development process possible?

UCD with Agile Development Process is Possible! The Agile methodology has taken the software development world by storm over the last two decades, and with good reason.  The focus on iterative and incremental development, cross-functional teams, and working software over laborious documentation fits well with our need to respond rapidly to an ever-changing technological landscape.  However, the move to Agile has left many product owners, development teams, and ... Read More >

July UX News Roundup: Importance of User Research

Importance of User Research This month we travel from Silicon Valley to Africa and Asia to learn that providing a great user experience is a global priority, or should be.  Obtaining insights from users in the early stages of design ensures that, and a great user experience makes for a successful launch.  We know you’ve heard this before - it’s important and bears repeating – so here’s what Entrepreneur, IT Web Africa and Expedia have to say about user ... Read More >

CHI 2014: Scott Jenson Talks About the Internet of Things

Scott Jenson Closes CHI 2014 Conference This is the second blog post about CHI 2014 keynote presentations in Toronto. The ACM CHI Conference on Human Factors in Computing Systems is the premier international conference of Human-Computer Interaction. Google's Scott Jenson gave the closing keynote on The Internet of Things, or IoT.  Jenson argues that the IoT will engender a revolution in UX design, because the IoT changes everything about how we interact ... Read More >

June UX News Roundup: The Importance of Customer Experience

Highlight Customer Experience An optimized customer experience can be the difference between a product or application’s success or failure in the marketplace.  These news articles from the business press reinforce what we know to be true: listening to the “voice of the customer” is a powerful effort.  It helps customers accomplish their goals quickly and easily and helps increase customer satisfaction, in turn generating positive business outcomes for the ... Read More >