What Are the Challenges of Mobile App Localization?

An International Localization Case Study: Final Part Four What are the requirements for a mobile app to be successful in multiple languages? This is the fourth post in which we address that question as we describe UX research on localization  that TecEd and Cisco worked on together.Cisco Systems developed a mobile application, SalesConnect, for its internal sales force of tens of thousands, as well as partners across the globe. Before investing in costly ... Read More >

What Are the Challenges of Mobile App Localization? Part Two

An International Localization Case Study in Four Parts; Part Two What are the requirements for a mobile app to be successful in multiple languages? This is the second post in which we address that question as we describe UX research on localization  that TecEd and Cisco worked on together.Cisco Systems developed a mobile application, SalesConnect, for its internal sales force of tens of thousands, as well as partners across the globe. Before investing in ... Read More >

December 2014 Newsletter: User Research Projects

2014 User Research Project Recap Emotional Response Research Moira Dorsey of Forrester has been talking about the “Data-driven Design Revolution” – the data available to businesses today enables them to design for individuals, a more focused approach than designing for audience segments. But designing for individuals means businesses must hit a home run with the emotional factor – people must be emotionally engaged to have a successful experience.How do ... Read More >

UX in the News: Encouraging Web Accessibility Design

Importance of Web Accessibility Collected here are the highlights from TecEd’s monthly post of can’t-miss UX news from the business press. This month our articles showcase the importance of web accessibility design.In the work we do, the goal of designing a website or software for web accessibility is to enable all users, regardless of impairment or disability, to access and use it. Web accessibility and usability complement each other, however most ... Read More >

UX Self-Service Design Basics

Self-Service Design Matters “You may not have heard of service design yet, but I’d argue that it’s the most important design sub-specialty in the business world today.   Service designers create intangible experiences: the series of interactions that you have as you book a flight, pay a bill, get a driver’s license, or go to the doctor…service design is critical to customer experience.”  Forrester Research’s Kerry Bodine in her Customer Experience Day ... Read More >

September UX News: The User Experience of Wearables

UX of Wearable Devices There’s been a significant uptick in the launch and use of “wearable devices” over the last few months, especially as Apple introduced its new smart watch.  This month’s news round-up showcases articles that consider the user experience of wearables.  Did the Apple smart watch fall short of expectations?  If so, why?   The fashion industry thinks that Apple takes the wrong approach by  taking traditional tech functions and applying them ... Read More >

Part 2: The Marriage of UCD and Agile Development – Tips for Success

Picking up where we left off last week, we continue our exploration of how to successfully marry UCD and Agile processes within the same development environment.   The previous post covered the first 3 of 7 Tips for Success which focused on the important role collaboration plays, from building the right team through every phase of a project.  Today we’ll talk about how experimentation, rhythm, focus and quality come into play. Tip 4:  Encourage ... Read More >

User Insights and UX In the News: May 2014 Must Read Roundup!

Usability Testing in the News The TecEd team is all about user insights because they lead application developers to a deeper understanding of users’ needs and whether those needs are being met.To that end, we regularly come across user insights mentioned in news stories that have appeared in the business press, many times acquired through usability testing.    The stories emphasize that insights from users help developers make informed design decisions ... Read More >

Global Accessibility Awareness Day!

May 15 is Global Accessibility Awareness Day (GAAD). It’s a day set aside to raise the profile of delivering digital (web, software, mobile app/device, etc.) accessibility to the broadest audience possible, including people with different disabilities.TecEd shares the dedication demonstrated in this community-driven effort. We concur with GAAD organizers that all users, regardless of their abilities, should have an equal chance to have a positive ... Read More >

UX News Round-Up February 2014

Investing in User Research Pays Off Here’s our monthly summary of user experience, user research and usability testing news stories published in the previous few weeks.This month’s round-up highlights a study showing that today’s businesses are investing more resources into the customer or user experience.   We’ve also unearthed information about a series of new accessible mobile apps for the Android platform.   Finally, a Forbes article reminds us that ... Read More >