Emerson Climate Technologies wanted to develop a web-based business-intelligence dashboard for retail customers that linked installed products from multiple facilities as well as call center services provided by Emerson. TecEd conducted facilitated group workshops to elicit requirements for design.
Objectives
- Demonstrate a simple, easy-access, unified interface for a diverse retail audience
- Explore how to brand and integrate all offerings, including analysis and reports
- Sample the architecture, navigation, layout, functions, and look-and-feel that such a tool could offer
- Develop a customer-ready demo in 5 weeks
Solutions
- Three days of participatory design sessions with retail customers, developers, as well as sales and marketing teams
- Three rapid development cycles (sketches, wireframes, and prototype) within two weeks
- Scripting and internal “dry run” presentations for prototype
- Technical support throughout 4-day customer conference
Results
The TecEd-Emerson team
- Met the exceptionally tight 5-week end-to-end (conception to functional prototype) deadline for this project
- Explored a variety of navigational, structural, visual, and functional solutions for Emerson audience tiers
- Provided an effective high-fidelity prototype that conference attendees were able to interface with and understand how offerings fit together and could improve their operations
