Alltel Website Redesign Usability Testing
- Campbell-Ewald, the digital design agency of Alltel Corporation, needed to validate an improved customer experience in researching and locating the information new customers were seeking. Background Our Client: Alltel Wireless was the fifth largest wireless communications company in the U.S. (July 2008); it has since been acquired by Verizon Wireless. Product: Wireless services for business and …
Blue Cross Blue Shield of North Carolina Form Redesign
- Blue Cross Blue Shield of North Carolina (BCBSNC) needed to improve return rates due to incomplete or incorrectly filled-out forms. For this project, TecEd partnered with Caroline Jarrett, one of the world’s most respected consultants in forms design. Background Our Client: Blue Cross and Blue Shield of North Carolina (BCBSNC) is a leader in delivering innovative …
Emerson Climate Technologies BI Dashboard
- Emerson Climate Technologies wanted to develop a web-based business-intelligence dashboard for retail customers that linked installed products from multiple facilities as well as call center services provided by Emerson. TecEd conducted facilitated group workshops to elicit requirements for design. Objectives Demonstrate a simple, easy-access, unified interface …
Ford Vehicles Website Research
- J. Walter Thompson, the digital design agency of the Ford Division of the Ford Motor Company, needed to learn how vehicle buyers make purchase decisions in order to refine the Ford Vehicles website. Background Our Client: J. Walter Thompson, the digital design agency of the Ford Division of the Ford …
Nextivity Smart Repeaters UI Design
- Nextivity’s smart repeaters optimize the indoor transmission and reception of wireless signals, eliminating in-home dead zones while protecting the integrity of the carrier’s network. TecEd was asked to create intuitive user interfaces for the Window Unit (WU) and Coverage Unit (CU) so consumers can install them …
Plex Systems User Research for Website Redesign
- Background Our Client: Plex Systems is the developer of Plex Online, a cloud ERP solution for manufacturers that is widely used in highly regulated, quality-driven industries Website: Plex.com is at the heart of the company’s integrated marketing activities and supports sales by generating leads for Plex Online Challenge: Improve lead quality and increase web conversions and time …
ShotSpotter Public Safety Console Redesign
- TecEd redesigned the stationary and mobile interfaces between ShotSpotter’s Gunshot Location System and its public safety end-users, to streamline workflow and improve ease of use. Background Our Client: ShotSpotter, Inc. is the leading developer of mission-essential acoustic-surveillance technology Product: A key system component, the ShotSpotter Public Safety Console (PSC) is the interface between …
SupportSoft (now Consona CRM) Update Center
- TecEd developed a UI design specification process for creating an excellent user experience in the SupportSoft Update Center, helping SupportSoft gain a competitive edge in a complex market. Background Our Client: SupportSoft is a global provider of software and services that automate the resolution of technology problems. Product: SupportSoft Update Center for installing all …
The National Institutes of Health and the University of Michigan
- The National Institutes of Health and the University of Michigan engaged TecEd to conduct usability testing of a group health benefits planning application after it transitioned from client-server to Web. Objectives Identify improvements to user interface so that users can: Understand how to use the application without human intervention Make informed health benefits …
