TecEd founder and CEO Stephanie Rosenbaum will be honored with the Lifetime Achievement Award of the User Experience Professionals Association (UXPA) International this June at the UXPA 2022 conference in San Diego (UXPA2022.org). One UXPA Lifetime Achievement Award is given each year, and Stephanie will be the 12th winner of this award since its inception in 2009. The award recognizes “individuals who through a lifetime of achievements have contributed to the ... Read More >
Apr 20
What Are the Challenges of Mobile App Localization? Part Four
An International Localization Case Study: Final Part Four What are the requirements for a mobile app to be successful in multiple languages? This is the fourth post in which we address that question as we describe UX research on localization that TecEd and Cisco worked on together. Cisco Systems developed a mobile application, SalesConnect, for its internal sales force of tens of thousands, as well as partners across the globe. Before investing in costly ... Read More >
Mar 15
What Are the Challenges of Mobile App Localization? Part Two
An International Localization Case Study in Four Parts; Part Two What are the requirements for a mobile app to be successful in multiple languages? This is the second post in which we address that question as we describe UX research on localization that TecEd and Cisco worked on together. Cisco Systems developed a mobile application, SalesConnect, for its internal sales force of tens of thousands, as well as partners across the globe. Before investing in ... Read More >
Oct 30
UX in the News: Encouraging Web Accessibility Design
Importance of Web Accessibility Collected here are the highlights from TecEd’s monthly post of can’t-miss UX news from the business press. This month our articles showcase the importance of web accessibility design. In the work we do, the goal of designing a website or software for web accessibility is to enable all users, regardless of impairment or disability, to access and use it. Web accessibility and usability complement each other, however most ... Read More >
Oct 16
UX Self-Service Design Basics
Self-Service Design Matters “You may not have heard of service design yet, but I’d argue that it’s the most important design sub-specialty in the business world today. Service designers create intangible experiences: the series of interactions that you have as you book a flight, pay a bill, get a driver’s license, or go to the doctor…service design is critical to customer experience.” Forrester Research’s Kerry Bodine in her Customer Experience Day ... Read More >
Aug 20
Part 2: The Marriage of UCD and Agile Development – Tips for Success
Picking up where we left off last week, we continue our exploration of how to successfully marry UCD and Agile processes within the same development environment. The previous post covered the first 3 of 7 Tips for Success which focused on the important role collaboration plays, from building the right team through every phase of a project. Today we’ll talk about how experimentation, rhythm, focus and quality come into play. Tip 4: Encourage ... Read More >
Feb 13
Client News: OR System Meets FDA UX Requirements!
AlertWatch, Inc. In the News Occasionally, the usability of a client’s application is directly involved in life-or-death situations, as is the case with University of Michigan startup company AlertWatch, Inc. The AlertWatch:OR system helps attending physicians, Certified Registered Nurse Anesthetists (CRNAs), and residents in anesthesiology to monitor patients in the operating room (OR) by aggregating data from primary physiological monitors, health ... Read More >
Sep 24
Jumping on a User Experience Carousel Ride
Effective Home Page Carousels The ubiquitous carousel appears on most of today’s business websites. A carousel is the large banner of scrolling images usually taking up a home page’s most valuable “real estate” – at the top, or “above the fold,” of the website. As an example, see our own home page carousel. The large images auto forward or users can choose to scroll through the images to view at their choosing. Carousels usually offer some indication (or ... Read More >
Aug 22
A Can’t-Miss UX Resource Spotlights the Customer
Through our various user research projects related to product, application and website development, our passion is to integrate human factors and the voice of the customer in the design to help satisfy customers and keep them coming back. Because of this commitment, when we hear about resources that affirm the priority of customer experience, we stand up and take notice. That’s why we’re sharing news of an insightful book entitled “Customers Included: How to ... Read More >
May 29
Focus Groups and Usability Testing: Yes There is a Difference
Focus Groups vs. Usability Testing In our work with clients from a range of industries, we’ve often picked up on an understandable confusion between the definition of the terms “Focus Groups” and “Usability Testing.” In some cases, we hear people using the two terms interchangeably, as if they have the same meaning. This confusion is understandable because: Both focus groups and usability testing are user research techniques that involve assembling ... Read More >
